Tested and Trusted Service Software built on Cloud Architecture for brilliant customer support!

Get everything you need to manage customer interactions from one unified platform.

Tested and Trusted Service Software built on Cloud Architecture for brilliant customer support!

Easily Accessible

Enables you to work within the platform from anywhere and anytime allowing contact centers to track agent activities.

AI Capability

The solution is powered by AI that facilitates smart automation and streamlined service processes.

Automates repetitive, low-value tasks

Automates repetitive tasks enabling agents to work on complex tickets that result in improved productivity.

OMNICHANNEL INBOX

Collect, sort, comment, answer customer messages and collaborate with team members through a single window.

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OMNICHANNEL INBOX
TICKET MANAGEMENT

TICKET MANAGEMENT

The AI capabilities within the service software collect critical information from customer conversations automatically to resolve cases faster.

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AI-BASED ROUTING

The system is trained where every customer inquiry is assigned to the right agents based on their experience and skillsets.

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AI-BASED ROUTING

Machine Learning/Artificial Intelligence and Service Desk

Artificial intelligence learns continually from the reactions of your service professionals and offers support to your agents. The AI helpdesk gains knowledge through training sets. The mechanism understands each customer interaction and recognizes the context, and verifies client information for support workers. Moreover, it analyses the data, translates it into insights, and offers suggestions to the agents working on a customer case.

Machine Learning/Artificial Intelligence and Service Desk
High-end Features of a Cloud-based Service Software

High-end Features of a Cloud-based Service Software

A robust service software essentially sorts, prioritizes, and allocates tickets automatically and keeps track of inquiries received and answered. It is loaded with essential features, such as:

  • Multichannel inbox & case management

  • Workflow automation & NLP technology & bots

  • Data security, analytics & reports

  • CSAT surveys & CX program

  • Integration option, and a lot more

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Could-based Service Software

Cloud service software enables you to service your clients regardless of how they contact you, from anywhere in the world, through a single interface. It comes with an omnichannel inbox and records all client interactions that you can always refer to anytime you need.

You can set up automatic case assignment rules, SLAs, and workflows to address routine tasks. Managers can obtain critical data that point out flaws in the service process and figure out the best way to solve those with valuable reports and insights. It enables them to make more accurate and timely decisions.

You will be able to personalize your help desk system to meet your specific business needs. The system is 100% scalable and customizable with native integrations, bespoke functions, and APIs.