Get everything you need to manage customer interactions from one unified platform.
Tested and Trusted Service Software built on Cloud Architecture for brilliant customer support!

OMNICHANNEL INBOX
Collect, sort, comment, answer customer messages and collaborate with team members through a single window.


TICKET MANAGEMENT
The AI capabilities within the service software collect critical information from customer conversations automatically to resolve cases faster.
AI-BASED ROUTING
The system is trained where every customer inquiry is assigned to the right agents based on their experience and skillsets.

Machine Learning/Artificial Intelligence and Service Desk
Artificial intelligence learns continually from the reactions of your service professionals and offers support to your agents. The AI helpdesk gains knowledge through training sets. The mechanism understands each customer interaction and recognizes the context, and verifies client information for support workers. Moreover, it analyses the data, translates it into insights, and offers suggestions to the agents working on a customer case.


High-end Features of a Cloud-based Service Software
A robust service software essentially sorts, prioritizes, and allocates tickets automatically and keeps track of inquiries received and answered. It is loaded with essential features, such as:
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Multichannel inbox & case management
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Workflow automation & NLP technology & bots
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Data security, analytics & reports
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CSAT surveys & CX program
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Integration option, and a lot more